Our Return and Exchange Policy offers
you the option to return or exchange items within 7 days of the receipt.
The following EXCEPTIONS and RULES
apply to this Policy:
1. A. If you choose to return the item
for reason of receipt of a defective item or a wrong sized item sent by us, we
will refund the total amount you paid for the item into your account. Once your
return is received by us, we will also reimburse the return shipping cost incurred
by you into your account.
B. However if you choose to return the
item for any other reason, we will deduct the courier charges that we incurred
and credit the balance amount you paid for the item into your account, once the
item is received back by us.
2. A. If you choose to exchange the
item for the reason of mismatch of size (wrong size sent by us) or receipt of a
defective item, you will be provided with a replacement of the item, free of
cost. Once your return is received by us, we will also reimburse the return
shipping cost incurred by you into your account.
B. However if you choose to exchange
the item for your requirement of a different size (other than mentioned in the
order) or any other reason, you have to pay the courier charges for second time
shipping the item to your address. We will reship the alternate item required
by you once we receive the original item at our end.
C. All exchanges are subject to stock
D. If you wish to exchange your item
for an alternative product, we suggest that you return it to obtain a refund
and purchase the new item separately.
3. Certain fashion accessories and
jewelry cannot be exchanged or returned. The list of items where returns or
exchanges is not supported includes:
Clutch Purses, Hand Bags, Anklets,
Bangles, Earrings, Bracelets, Bridal Sets, Mangalsutras, Pendants, Necklace
sets, chains, Tikkas and Rings.
4. All items to be returned or
exchanged must be unused and in their original condition with
all original tags and packaging intact and should not be broken or tampered
5. In case you had purchased an item
which had a free gift associated with it and you wish to return the item,
please also return the free gift.
6. The returns have to be self-shipped
by you, kindly pack the items securely to prevent any loss or damage during
transit. For all self-shipped returns, we recommend you use a reliable courier
7. We do not accept returns or exchange
of stitched items, unless for any defects or any wrong size stitching done by
8. Notwithstanding the above or any
other provision, we are under no obligation to accept any returns or provide
any replacements or exchange or store credit. We have sole discretion in deciding
whether to accept the returns or not depending on the merit of the case.
In order to get the return shipping
cost reimbursement, you have to send us scanned copy of the courier slip within
10 days of opening the return request subject to a maximum of Rs. 150/- per kg
in India and Rs. 2000/- per item from outside India. If we don’t receive the
courier slip within 10 days, then we will reimburse a flat amount of up to Rs.
100/- per kg for India and up to Rs. 1000/- item for couriers from outside India
depending on the destination.
For specific queries, please read the
What is Zaasmart.com's 7 day return and
exchange policy? How does it work?
Zaasmart.com's 7 day returns and
exchange policy gives you an option to return or exchange items purchased on Zaasmart.com
for any reason within 7 days of receipt of the item. We only ask that you don't
use the product and preserve its original condition, tags, and packaging.
Once we receive your return, we will do
a quality check of the product at our end and if the product passes our quality
check we will process your return or exchange according to the policy stated
above. If the returned item does not pass the quality check we shall return it
back to you. But you have to pay the courier charges for second time shipping
the item to your address.
How long would it take me to receive
the refund for my return?
It can take up to 15 days for you to
receive your refund. We take up to 2 days to process the refund once we receive
the product at our returns processing facility. Therefore the return time
really depends on the time taken by the courier company to deliver the packet
to the returns processing facility.
Can I return or exchange partial order
from a single order?
Yes. You can return or exchange partial
order from your total single order. For example, if you have purchased 5 items
from us in a single order and if you wish to return or exchange any 2 items
from the total 5; we will process the return or exchange for the 2 items
accordingly as stated in the above policy.
Does Zaasmart.com pick up the product I
want to return from my location?
No. You have to self-ship the product
to our returns processing facility.
Where should I send my return?
We have multiple returns processing
facilities. You have to return the product to the address given by us in the returns confirmation email. Please do not ship the product before
any address confirmation by us through email.
Disclaimer - Color & Description:
The details of the products or product
specifications (for instance weight, color, handwork details, size, etc.)
quoted with the product displays are only approximate values.
While every endeavor has been made to
accurately reproduce colors, there may be minor variations in color of the
actual product because of the nature of fabric dyes, weather at the time of
dyeing and differences in display output due to lighting and digital
photography and color settings and capabilities of monitors.
A customer must place an order keeping
in mind this minor variation in color as seen on a computer screen against the
actual color of the outfit received.
ZAASMART firmly believes that all the
customers who order online are aware that colors seen on a monitor will be slightly
different as compared to the actual outfits or accessories ordered.
It is practically impossible for ZAASMART
to replicate the same colors on an outfit as seen on your monitor. A variation
in the shade selected by you is considered as a normal practice as these
garments have a tendency to reflect different shades of a color under different
light and weather, type of camera used for photography or type and settings on
the computer monitor.
We wish to clarify and ascertain that
every customer who orders any outfit from ZAASMART is aware of this genuine
While ordering on internet, we suggest
that customers should be extra careful of following -
1. Red, maroon and orange colors have a
higher tendency to reflect a different shade than other colors. For
example even if you yourself try to photograph from a digital camera or scan a
red garment, in most of the cases it will show either as maroon or orange on
the computer monitor and vice versa. Though imaging technology has advanced,
still no fool proof solution to this problem is available at the moment.
2. Many a times green and blue shades
also overlap. Same is the case with off white, white and cream colors.
3. Sea Green color sometimes
looks Aqua blue and the other way around.
4. Some fabrics like raw silk, khadi
silk, cotton silk, south cotton, brocade have a textured effect where we can
see the weaving & threads are visible in different directions which is an
inherent characteristic or feature of that fabric and proof of its authenticity.
These are not defects. This raw finish is the beauty of these fabrics.
5. Handcrafted, hand dyed, hand
printed, hand painted, hand embroidered, handloom, hand weaved products will
always have minor differences when we compare them as they are not made by
machines. Each piece will be unique. Handicraft artisans always try their best
to make each piece better than the previous one. So, the product will always
have minor variation keeping the same theme constant in artistic manner. The
raw finish of the handicrafts cannot be compared with machine finished products
as this raw finish is the beauty of the handicrafts items.
Beads and Sequences missing or Coming
We believe that customers who are
ordering items with sequence and other beaded embroidery are aware of the fact
that these shiny embellishments have a tendency to come off. Even with the best
of handling and care this cannot be avoided altogether. Many a times during
strict physical checking at the customs during transit, more than usual
sequences and beads come off. Many times it happens that you open a box and
find some pieces falling down on the floor. Or you wear the dress and in few
hours you might lose some of them. Do not panic or over-react because if you
look with a magnifying glass at any such dresses / sarees worn by others, you
will most certainly find some pieces missing or almost at a state of falling